Common Questions Answered
Still Need Help? and What This Page Covers.
While you are here
How do I set a session time limit?
In the same Responsible Gaming section, you can set a session time limit. A reminder will pop up on screen 5 minutes before the cut-off, giving you a chance to end the session or extend the time. You can set any duration from 30 minutes upwards.
How do I see what is running?
On the offers page — and the news covers how to read one before claiming it.
Does my account need to be verified, and when?
You will be asked to upload a photo of your MyKad or passport through the account settings page before any withdrawal can be processed. I simply snap a clear picture on my phone, upload it, and the team usually approves it within a few hours.
Whose games are in the lobby?
Jili, Xe88 and Spadegaming are among the studios in the lobby.
When is an account verified?
An account verifies once before it can withdraw; nothing is asked for again afterwards, on GrabPay and Touch ’n Go or anything else the cashier lists.
How do I set a deposit limit?
You can choose a daily, weekly, or monthly limit in the account settings under Responsible Gaming. For example, you can set a daily limit of RM100 and it will apply across all deposits. The change takes effect immediately once you confirm it.
Still Need Help?
If your question is not listed here, the quickest way to get an answer is to use the live chat button in the bottom corner of the lobby. The support team is available 24 hours a day and can reply in English or Bahasa. You can also check the Terms and Conditions page linked in the site footer. It covers every rule in detail, including bonus terms and withdrawal limits.
What This Page Covers
This page answers the questions most often asked by players on the platform. It covers account verification, how bonuses work, where withdrawals land, and how the site behaves on mobile devices without an app. If you are unsure about a rule or a feature, start here. The answers are written in plain language so you can get back to playing quickly.
Fishing Games, Casino, Arcade, offers cover the rest of the lobby; the news covers what it costs to claim.